SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VERSION 2 PRACTICE DUMPS & C-C4H56-2411 EXAM DUMPS

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 practice dumps & C-C4H56-2411 exam dumps

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 practice dumps & C-C4H56-2411 exam dumps

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

  • A. Create a case routing rule.
  • B. Assign the team responsible for handling cases.
  • C. Maintain and activate at least one e-mail channel.
  • D. Set up a rule to route the e-mail to the tenant's technical e-mail address.

Answer: A,C


NEW QUESTION # 14
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Warranty
  • C. Registered product
  • D. Customer

Answer: B,C


NEW QUESTION # 15
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

  • A. The administrator must create an initial user in order to log in to the tenant for the first time.
  • B. The business settings will need to be activated for the tenant.
  • C. Any test tenant needs to be purchased separately.
  • D. The customer will need to provision new tenants through SAP for Me.

Answer: A,D


NEW QUESTION # 16
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Set up knowledge base articles in SAP Service Cloud Version 2.
  • B. Configure the relevant integration flow.
  • C. Obtain API token credentials from the knowledge base provider.
  • D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

Answer: C,D


NEW QUESTION # 17
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

  • A. Copy an existing status schema.
  • B. Add or remove statuses in the existing status schema.
  • C. Create a new version of a status schema.
  • D. Change the existing status schema.

Answer: C,D


NEW QUESTION # 18
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